At Sumpot, we believe that satisfying our customers is the utmost importance. Our entire service team is committed to meeting customer's needs by continually improving our customer service.

As you can see from the section below:

Preliminary communication and pre-sales planning
Site survey, equipment installation, commissioning and operator training
Equipment trial running
Descaling and formulation
After-sales callback and return visit
Heat distribution test
Equipment relocation and upgrading
Retrieving of defective equipment or parts
Lifetime maintenance of equipment

We provide our customers with a wooden box of spare parts at the time of shipping our industrial autoclaves and batch retorts. We recommended users to regularly replace worn and damaged parts to avoid the risks of equipment failure and extend its service life. At the same time, we provide a user manual to help you tackle the challenges of routine and emergency maintenance.

We promise to deliver immediate feedback within 24 hours, listen to your needs and advise on the best parts for you.

Consumable parts list